Privacy Policy Overview
Your personal data is treated with care and respect
Introduction to Privacy Practices
This policy explains how we collect, use, and protect your personal information when you use our services.
We comply with Australian privacy laws, including the Privacy Act 1988 (Cth), and handle your information responsibly.
How We Collect Information
We collect personal data directly from you, and automatically through our website and services.
Information You Provide Directly
- • Contact details including name, email, and phone number.
- • Information submitted via our forms or email.
- • Details shared during consultations or meetings.
- • Preferences indicated in your account settings.
- • Feedback or correspondence with our team.
Information Collected Automatically
- • Device identification such as IP address.
- • Browser type, version, and operating system.
- • Usage data including page visits and interactions.
- • Cookies and similar tracking technologies.
- • Location data, if enabled in your settings.
Use of Your Information
We use your data to provide, support, and improve our services in line with this policy.
- • Deliver subscription-based planning services.
- • Schedule and manage consultations.
- • Respond to your inquiries and feedback.
- • Maintain and enhance site functionality.
- • Comply with legal obligations and regulations.
- • Send service updates and relevant communications.
- • Improve user experience through analytics.
Our Promise: We do not sell or rent your personal information to third parties. Your privacy is respected in all interactions.
Data Sharing and Disclosure
Personal data may be shared with service providers as needed to deliver our services, subject to confidentiality obligations.
Service Providers
We only engage providers who meet our privacy and security standards.
Legal Compliance
We may disclose information where required by law, regulation, or legal process.
Anonymous Analytics
Aggregated, non-identifiable data may be used for analysis and reporting.
Your Privacy Rights
You have rights to access, correct, or request deletion of your data, subject to applicable laws.
- • Request a copy of your stored personal data.
- • Ask to correct inaccurate or incomplete data.
- • Request deletion of your data where permitted.
- • Request transfer of your data to another provider.
- • Object to certain uses of your personal data.
- • Request restriction of processing under specific circumstances.
Contact us to exercise your privacy rights or for privacy-related questions.
Data Security
We use industry-standard measures to protect your information from unauthorised access, loss, or misuse.
Technical Safeguards
- • Encrypted data transmission over secure channels.
- • Regular security audits and vulnerability checks.
- • Strict access controls for sensitive data.
- • Continuous monitoring for potential threats.
Organisational Practices
- • Staff training on privacy and security.
- • Clear internal protocols for data handling.
- • Restricted access based on role necessity.
- • Incident response procedures in place.
Data Retention
Personal data is retained only as long as necessary for our services and to comply with legal requirements.
- • Account details are kept while your subscription is active.
- • Session summaries retained for service continuity.
- • Correspondence stored for support purposes.
- • Payment records maintained as required by law.
- • Preferences kept only for active communications.
You may request deletion of your data at any time, subject to legal obligations.
Cross-Border Data Transfers
If your data is transferred outside Australia, safeguards will be applied.
- • Data transfers comply with Australian law.
- • We use secure transfer protocols.
- • Providers must meet our privacy standards.
- • Consent is obtained when required.
Cookie Use and Preferences
We use cookies to enhance your experience and deliver core site functionality.
Types of Cookies
- • Required for site operation and security.
- • Monitor usage and improve performance.
- • Remember your settings and preferences.
- • Enable extra features and convenience.
You can manage cookies through your browser at any time.
Policy Changes
We may update this policy. Significant changes will be communicated to users.
- • Updates posted on our website.
- • Notices sent to registered users.
- • Version and date clearly displayed.
- • Contact us for clarification on changes.
Continued use of our site after changes indicates acceptance.
Contact for Privacy Matters
Reach out for privacy questions or to exercise your rights.
zenavoquira
255 Broadway, Glebe, NSW 2007 Australia
Phone: +61 3 6224 3942
Email: content@zenavoquira.com
Policy last updated: September 23, 2025
Effective from: September 23, 2025